Question 1

Insurance Plans We Accept

Accepted Answer

We are in-network with many major insurance plans, including both commercial and Medicaid options:
Aetna
Blue Cross Blue Shield (BCBS)
Cigna
TRICARE
TriWest
UMR
UnitedHealthcare
Medicaid
Aetna Better Health
BCBS Community Blue
Meridian
Molina (pending)

If your plan isn’t listed, please reach out. We can help you understand your out-of-network options or provide a superbill for possible reimbursement.

Question 2

Therapy Session Rates

Accepted Answer

Standard Rates
Initial Assessment: $250
Individual Therapy Session (60 minutes): $200
Couples or Family Therapy Session: $225

We typically bill insurance for 60-minute sessions (CPT code 90837). When clinically appropriate, shorter sessions may be offered:
45-minute session: $175
30-minute session: $150

Private Pay Rates
Initial Assessment: $175
Individual Therapy Session: $150
Couples or Family Therapy Session: $175

Question 3

Medication Management Rates

Accepted Answer

Standard and Private Pay Rates
Initial Psychiatric Evaluation: $350
Follow-Up Medication Management Session: $225

If you are using insurance, your cost per session will depend on your plan’s contracted rate. We recommend contacting your insurance provider directly to confirm your benefits and potential out-of-pocket costs.

Question 4

Psychological Testing Rates

Accepted Answer

Psychological testing is billed at $250 per hour, which includes:
Direct testing time
Scoring and interpretation
Report writing
Feedback sessions

A full evaluation typically ranges between $2,000 and $3,000, depending on your referral question and the scope of testing. You’ll receive a personalized fee estimate after your initial consultation.

Question 5

Out-of-Network and Reimbursement

Accepted Answer

If we are not in-network with your insurance, we can provide a superbill (insurance-ready receipt) for you to submit for potential reimbursement. Reimbursement rates vary depending on your plan.

Question 6

Sliding Scale

Accepted Answer

Serenity Counseling and Wellness is committed to making medically necessary behavioral health services accessible. A sliding-fee discount is available to eligible clients based on household size and income.

Patients who qualify may receive reduced fees for covered services. Eligibility is determined using the current Federal Poverty Guidelines and our current Sliding Fee Schedule.

The sliding-fee discount program is available to uninsured and underinsured patients, as well as to others experiencing financial hardship. No patient will be denied medically necessary services due to inability to pay.

To apply, please request a Sliding Fee Discount Program Application from our office or complete the application made available by our administrative team. You may be asked to provide information about household size and income, as well as supporting documentation such as pay stubs, a recent tax return, or benefit statements.

To request an application or ask questions about eligibility, contact Serenity Counseling and Wellness at 847-364-0163 or speak with our administrative team during business hours.

A copy of our Sliding Fee Schedule and Sliding Fee Discount Program Policy is available upon request.

Question 7

Good Faith Estimate

Accepted Answer

If you don’t have insurance or choose to pay privately, you have the right to receive a Good Faith Estimate of the expected costs before receiving care.

A Good Faith Estimate is not a bill. It outlines the estimated total cost of any non-emergency services, including therapy, testing, or medication management. You will receive a written estimate at least one business day before your appointment.

If you receive a bill that is at least $400 more than your estimate, you have the right to dispute it.
For more information about your rights, visit www.cms.gov/nosurprises or call 1-800-633-4227.

Rates and Insurance