Question 1

How do I start services?

Accepted Answer

For therapy:
 Once your intake paperwork is complete, our team will verify your insurance benefits. You’ll then receive a Calendly link to schedule an intake appointment with our intake coordinator. During this appointment, she will review your background, current concerns, and goals to ensure you are paired with a therapist whose expertise best aligns with your needs. At the end of the intake appointment, she will confirm your first therapy session with your assigned therapist.

For medication management:
 Once all intake paperwork and screening documents are complete, we will schedule your first appointment with our prescriber. From there, your prescriber will guide you through the evaluation and follow-up process to create a personalized treatment plan.

For psychological and neuropsychological testing:
 After all intake paperwork is submitted and insurance is verified, you’ll be scheduled for an intake appointment with our testing psychologist. Once that appointment is completed, your testing session will be scheduled. Please note that we cannot confirm a testing appointment until all required documents are received. Testing appointments fill quickly, and availability may change.

Question 2

Do you accept insurance?

Accepted Answer

Yes. Our clinicians are in-network with major insurance providers, including Blue Cross Blue Shield, UnitedHealthcare, Aetna, and Cigna, as well as Medicaid.

We are also in-network with the following Managed Care Organizations (MCOs):
 • BCBS Community Health
 • Aetna Better Health
 • Meridian
 • Molina (pending)

We also accept self-pay clients. Our intake coordinator will verify your benefits before your first session and review any out-of-pocket costs.

Question 3

How does billing work?

Accepted Answer

Billing is handled through our secure electronic health record system. Once your insurance benefits are verified, any co-pays or out-of-pocket costs will be collected at the time of your appointment. After your visit, we’ll submit claims directly to your insurance provider on your behalf. You’ll receive statements if there are any remaining balances after insurance has processed your claim.

Question 4

What services do you offer?

Accepted Answer

We provide therapy, medication management, and psychological and neuropsychological testing for children, adolescents, and adults. Our team specializes in trauma-informed care, mood and anxiety disorders, ADHD, Autism Spectrum Disorder, and family-related challenges.

Question 5

What if I have questions about my bill or insurance coverage?

Accepted Answer

If you have questions about your bill, explanation of benefits, or insurance coverage, please contact our billing team directly. They can help you understand charges, review payment options, or clarify how your insurance processed a claim. You can reach the billing department through our main office line at 847-364-0163.

Question 6

What can I expect during the first session?

Accepted Answer

Your first session is a time to begin building rapport with your therapist or prescriber. You’ll talk about what brings you in, explore your goals, and discuss what therapy or medication management may look like for you. It’s a collaborative process designed to help you feel supported and understood from the start.

Question 7

How long are sessions?

Accepted Answer

Therapy sessions typically last 53–60 minutes. Medication management appointments vary depending on the type of visit: initial evaluations are 60 minutes, and follow-up appointments are usually 20–30 minutes.

Question 8

Do you offer virtual sessions?

Accepted Answer

Yes. We offer both in-person and telehealth sessions for therapy and medication management. You can choose the format that works best for your schedule and comfort level.

Question 9

What ages do you work with?

Accepted Answer

We work with clients of all ages — children, adolescents, and adults. Each therapist and prescriber has specific areas of expertise, and we’ll help you find the right fit for your needs.

Question 10

What if I need to cancel or reschedule an appointment?

Accepted Answer

We ask for at least 24 hours’ notice for any cancellations or reschedules. Late cancellations or missed appointments may result in a fee, and repeated no-shows can lead to a pause or termination of services.

Question 11

Do you prescribe medication?

Accepted Answer

Yes. Our medication management prescriber provides support for a wide range of mental health conditions. We take a collaborative approach, combining medication with therapy when appropriate to promote long-term wellness.

Question 12

I’m interested in EMDR. What is that?

Accepted Answer

Eye Movement Desensitization and Reprocessing (EMDR) is an evidence-based therapy used to help people heal from trauma and distressing experiences. During EMDR, your therapist will guide you through recalling difficult memories while using gentle, bilateral stimulation such as eye movements, tapping, or sounds. This process helps your brain reprocess memories, reducing their emotional intensity and promoting healing. Many people find EMDR effective for PTSD, anxiety, and other trauma-related symptoms.

Question 13

Is EMDR helpful for children?

Accepted Answer

Yes. EMDR can be very effective for children and adolescents who have experienced trauma, anxiety, or distressing life events. It helps them process overwhelming memories in a way that feels safe and manageable.

During EMDR with children, therapists use developmentally appropriate techniques such as storytelling, art, or play to help them engage in the process. The goal is to reduce the emotional intensity of painful experiences and strengthen their sense of safety and resilience.

Question 14

I’m interested in complete psychological or neuropsychological testing. What is the process like?

Accepted Answer

The testing process begins with an initial consultation to understand your concerns and determine which evaluation best fits your needs. During this appointment, we’ll discuss your background, current challenges, and testing goals.

Once the evaluation plan is created, you’ll schedule one or more in-person testing sessions. These sessions may include activities such as problem-solving tasks, memory and attention exercises, questionnaires, and interviews. The length of testing depends on your age and the type of evaluation, but generally lasts several hours.

After testing is complete, your clinician will carefully interpret the results and create a comprehensive written report. You’ll then have a feedback session to review the findings, discuss diagnostic impressions if applicable, and receive personalized recommendations for treatment, school, or workplace accommodations.

Please allow approximately 4–6 weeks for testing results once all testing materials and questionnaires have been submitted.

Question 15

How can I contact the office?

Accepted Answer

You can reach us at 847-364-0163 or visit our office at 1602 W. Colonial Parkway, Suite 200, Inverness, IL 60067.

Frequently Asked Questions